The parcels will be only delivered in the United States (including Alaska and Hawaii), to the personal address provided by the Customer upon its registration or when placing an order. For delivery to another address , the delivery address fields must be filled .
Deliveries are made from France via carrier with following conditions :
o Charged at US$ 14.99
o Average delivery time : 5 business days (for available items), after order preparation and from the shipment date.
Please note :
As of May 2025, U.S. Customs authorities have ended the de minimis exemption for goods shipped from certain countries, including France.
This means you, as the buyer, may be required to pay additional charges (such as import duties or local taxes) before or at the time of delivery. These charges are not included in the product price or shipping costs displayed on our website.
We recommend checking with U.S. Customs or your shipping carrier for an estimate of applicable fees based on the nature and value of your order.
If the Customer is absent, the carrier will leave a non-delivery card indicating where and when the parcel may be collected.
In all instances, it is essential that you check the condition of the parcel as well as its contents. If the condition and/or contents of the parcel are defective, the Customer should refuse the delivery and make the following statement on the receipt “Rejected for bad condition”, sign it and add the date of receipt of the parcel. At the same time, the Customer Relations department should be contacted by telephone on the following number : Krups Customer Service is 1-800-526-5377 Phone lines open 8am to 6:00pm Monday - Friday
If your goods are found to be defective after the delivery date, you must notify Customer Relations within 3 days of receipt (Customers Service phone number above) Any replacement parcel will be delivered within a maximum period of 7 working days from the date on which the Customer rejected the first delivery.
Orders less than $600 (USD) are not subject to customs duties collection by US customs authorities entering the United States. If your order is greater than $600 (USD) it is subject to customs duties collection. In such a case, you are responsible for the payment to the local authorities. It will not be the responsibility of Groupe SEB SIS.